Support

Grabby cannot run on Chrome's own pages — anything starting with chrome://, the Chrome Web Store, the built-in PDF viewer, or view-source:. Chrome blocks every extension there, not just this one. Open a normal website and try again.

If it is a normal website and still nothing happens, reload the page. Tabs that were already open when you installed Grabby do not have it loaded yet.

That is normal for the manual install, and it is harmless. It stops once you install Grabby from the Chrome Web Store.

Another extension has probably claimed the same combination. Open chrome://extensions/shortcuts and set a different one.

The shortcut can also be switched off inside Grabby — open the toolbar, click the gear, and check Picker hotkey.

Hover to highlight. Press ↑ to widen the selection to the parent element, ↓ to go back in. The label shows the tag, the classes and the size, so you can see what you are about to take. Esc cancels, click captures.

The message tells you which limit you hit. The usual ones: the element pulls in too many images or fonts, a single image is too large, or the whole capture is too big. Picking a smaller element almost always fixes it.

“Too many captures” means you hit the rate limit — wait a minute. If it says Grabby cannot reach the server, check your connection.

Some things cannot cross the boundary, and Grabby tells you when it drops one:

• Embedded iframes (videos, maps) become a blank box of the right size.
• The original responsive breakpoints are not captured. The preview widths reflow the styles you grabbed; they do not reproduce the site's own mobile layout.
• Custom scrollbar styling and a few rare pseudo-elements are skipped.

Anything else that looks wrong is a bug we want to hear about — send us the page address and what you picked.

Chrome only lets an extension photograph the tab you are actually looking at. While Grabby is shooting, do not switch tabs, do not minimise the window, and do not click into another program. It takes a few seconds.

Some sites only load images when you scroll to them. Grabby scrolls the page as it shoots, which loads most of them, but very slow sites can lose a few. Scroll to the bottom of the page yourself once, then run the capture again.

Extremely long pages stop at about 100 screens of height.

Nowhere, until you save it. The screenshot only exists in that browser tab — it is never uploaded to us, and there is no copy on our servers. Click Download PNG or Download PDF before you close the tab, or it is gone.

No. Screenshots, the annotation editor, PNG and PDF are all free and need no sign-in. Signing in is only for grabbing component code.

Opening a component capture in the editor needs a free Google sign-in — that is how your captures stay attached to you and show up in your dashboard. Screenshots never ask.

Capturing and editing are free. Exporting the code — as standalone HTML or as a JSX component — is part of Grabby Pro, $15 a month or $60 a year. See pricing.

Free captures are kept for 30 days and then deleted automatically. Each card in your dashboard shows how many days it has left. Pro captures do not expire.

Open the account menu at the top right of the site and choose Manage billing. That takes you to Stripe, where you can change or cancel the subscription and download your invoices. Cancelling leaves your captures in place.

Only the component captures you deliberately make, and never anything in the background. Full-page screenshots stay entirely in your browser. The full details are in the privacy policy.

Delete any capture from your dashboard and it is removed, along with its images. To remove your account entirely, email us and we will do it.